Frequently Asked Questions (FAQ)
| "Chassis Intrusion Detected" |
| Question: | Help! There is an error message stating “Chassis Intrusion detected". What should I do? |
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| Answer: | Do not worry if you start your computer and notice a pop-up message stating: “Warning event notification: Chassis intrusion detected.” This typically does NOT indicate a hardware failure.
 This is just a warning message indicating that your computer’s case (ie: chassis) has been opened. Generally, this happens when your computer has been serviced and staff has forgotten to turn off the warning.
If you encounter this message, please contact the AIT help desk by calling (812) 855-5924, or by sending an email to aithelp@indiana.edu and staff will arrive to turn off the alarm. If you did not personally open the case, please inform us so that the technician can make sure nothing is wrong with your system while fixing the alarm.
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| Fax Machine Support |
| Question: | Do you support fax machines? |
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| Answer: | We do not currently support fax machines. If you are having trouble with your fax machine, you might want to contact:
Mark Harris
Phone: (812) 345-9620
Email: service_solutions@insightbb.com
Note: Mark is not an official employee of Indiana University. |
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| Blackberry Support |
| Question: | Do you support Blackberries? I have a blackberry and I would like to hook it up to my computer. |
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| Answer: | We can install the software for a Blackberry on your computer, but beyond that we do not provide support for blackberries.
However, UITS has a Blackberry specialist, so you can always call (812) 855-6789 for additional support.
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| Relocation of AIT Department |
| Question: | I heard AIT was moving. Where are you moving to and will this affect your service in any way? |
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| Answer: | We are scheduled to move from Teter to Briscoe but not for another year or so (2010). The move will not affect our service at all.
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| Monitor Cleaning Suggestions |
| Question: | What product do you recommend I use to clean my home and/or work monitor screens? |
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| Answer: | First, it is always best to use a screen cleaner specifically designed for monitors with LCD- or plasma-based displays. Many other types of cleaners can damage monitor displays over time.
 We like to use a product called “Klear Screen.” It’s been ranked the #1 screen cleaner for all LCD- and plasma-based displays.
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| Student Card Activation |
| Question: | How do I activate my new student ID card? |
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| Answer: | If you have received a new student ID card, and you would like to activate it, please email aithelp@indiana.edu or call (812) 855-5924.
Please provide your name, IU email address, phone number, and the full ID number on your ID card (the one that begins with 603…).
The activation process usually will take about 10 minutes, and you will receive an email confirmation after your card is activated.
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| Toner Cartridge Recycling |
| Question: | Who do I contact about recycling used toner cartridges? |
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| Answer: | Usually, whenever new toner is delivered, the old toner is taken to be recycled.
However, if you have old toner cartridges lying around that need to be disposed of, please contact the AIT Helpdesk at aithelp@indiana.edu or call (812) 855-5924 and we’ll have someone come over and pick them up for you. We’ll then in turn deliver them to the proper handling facilities.
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| Getting New Programs Installed |
| Question: | I need to have a program installed on my work computer. How do I go about this? |
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| Answer: | If you have a program that needs to be installed for work purposes and you have already acquired the software, please contact AIT at aithelp@indiana.edu or call (812) 855-5924 to arrange a time to install it for you.
If you do not yet have the software and it needs to be purchased, AIT can purchase the software, or if it is free, we can download it for you. Once the software has been acquired, we will contact you to arrange a time for the installation.
If you are unsure as to which program you need, AIT staff will be happy to help find a program suitable to your needs.
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| VGA vs. DVI video cables |
| Question: | What is the difference between VGA and DVI video cables? |
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VGA stands for Video Graphics Array. VGA translates the information from your computer to display on a monitor, based on analog signals. This is standard and mainly used on older computers, being phased out in favor of DVI.
DVI stands for Digital Video Interface. This is a more advance version of VGA. As opposed to the analog VGA cable, the DVI provides better quality going to the monitor. This is being used for the newer computers.
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| Connecting a camera |
| Question: | I brought a camera in from home; can you help me connect it to my computer? |
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| Answer: | AIT is able to assist in this situation as long as the usage is work related.
First, if your camera has a USB cable, try plugging it into the computer. Some cameras do not require additional software and will work just fine as plug and play.
If your camera requires additional software, contact AIT at aithelp@indiana.edu, or call (812) 855-5924, and we can schedule a time to install the software for you. Please let us know if you have a disk for the camera, as this can help reduce the time it takes us to install the software.
If your camera does not have a USB cable but does have a connection port, we can order a USB cable for you. Alternately, if your camera does not have a connection port to attach a USB cable, we can order a card reader to read your camera’s memory card. Include in the e-mail what kind of memory card your camera uses. If you are unsure, please include the camera model and we can look this up for you.
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| Ordering Toner |
| Question: | How do I order more toner for my printer? |
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| Answer: | Ordering new toner for your printer is simple! All that you need to do is send an email to AIT at aithelp@indiana.edu with the following information:
- The type of printer (i.e., HP LaserJet 2300n, HP Color LaserJet 3300, etc.)
- The location of the printer (Building and room)
- Your departmental account number
- Your phone number / contact information
- Any other specific information about your order (i.e., two black toners, one yellow, three red, etc.)
Once we have this information, we will be able to submit your order. The delivery process usually only takes a day or two, but we would suggest making sure you have an extra toner on hand at all times just in case you happen to run out of toner cartridges unexpectedly.
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| Staying logged in? |
| Question: | Is it okay for me to leave my computer logged in all of the time? |
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| Answer: | 
You might not think that staying logged in is hurting anything, and you might think that it’s better than having to type in a cumbersome passphrase every time you come in to work. However, staying logged into your computer overnight or for multiple days is in no way, shape, or form good for your computer! While you are logged in overnight, nightly patches and updates can’t be installed onto your computer, meaning that your computer will not have up-to-date software or protection. It also means that the AIT technicians will not be able to access your computer overnight without blindly logging you out and causing possible data loss, which we strive to avoid at all costs. Aside from that risk, there is always the risk of a power outage which would cause any unsaved work that you’ve left up and running to be completely lost.
So yes, while simply locking your workstation every night may seem quicker than having to log in every morning, it’s not good for the health of your computer and it may very well affect documents that you worked on! Keep in mind, also, that shutting down the computer isn’t a good alternative to logging out. When the computer is shut down, routine maintenance and updates can’t be pushed to it over the network, leading to a computer made vulnerable by lack of updates.
Instead of locking your workstation when you go home or shutting down, you should either log out of your machine or perform a system restart (not a shutdown!). A system restart will actually clear the computer’s temporary memory and could even make it operate a little quicker and more efficiently the following day. Whichever method you choose, be sure that the computer finishes shutting down all the applications you were running and gets you successfully logged out of the machine before leaving work for the day. When you come back the next day, the first thing you see should be the Windows box in the image shown here.
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| Liquid Crystal Displays (LCD) in cold weather |
| Question: | How cold does it have to get before the liquid crystal screen on my laptop freezes? |
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An LCD screen is a LIQUID crystal display, so though they may have a lower freezing point than water, they still can freeze. However, a little cold weather shouldn’t be harmful. It’s not until an LCD screen is left exposed to temperatures below -22 degrees Fahrenheit (-30 degrees Celsius) that you might be in trouble. Be assured though, just like the gasoline in your car, LCD screens won’t freeze at 32 degrees Fahrenheit as does water.
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